KUKON is more than just a pet accessory; it's a testament to love and dedication. Crafted with care by our skilled team of metal fabricators and expert weavers, each KUKON is a unique sanctuary for your cherished fur family. Its sturdy, reinforced mild steel frame is artfully wrapped in locally sourced Ilala Palm leaves, providing a durable and sophisticated finish. Designed to seamlessly blend with any home décor, KUKON allows your furry companion to be a part of your family moments, always in comfort and style.

Return Policy

We want you to be completely satisfied with your purchase from KUKON. If for any reason you are not, we are happy to offer a return within 30 days from the date of purchase.

Conditions for Returns:

1. The item must be in its original condition, unused, and in the same packaging as received.

2. Include all original tags, paperwork, and accessories.

How to Initiate a Return:

1. Contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to request a return authorization.

2. Pack the item securely in its original packaging, and include a copy of the original invoice or packing slip.

3. Ship the item to:

KUKON

[Return Address]

[City, State, Area Code]

[Country]

Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

Refund Process:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Exchanges:

If you would like to exchange an item, please follow the return process above and indicate the replacement item you would like. We will ship the replacement item once the returned item is received and processed.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact us at [Customer Service Email] or [Customer Service Phone Number].

Shipping Policy

At KUKON, we offer flexible shipping options tailored to your location. Our shipping rates and delivery times may vary depending on the destination of your order.

Shipping Costs

Shipping costs will be calculated during the checkout process based on your shipping address and the weight/dimensions of your order.

Shipping Delays

While we do our best to ensure timely delivery, unforeseen circumstances (such as extreme weather conditions or customs delays) may occasionally affect shipping times. In such cases, we appreciate your patience and understanding.

Questions or Concerns

If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].